FREQUENTLY ASKED QUESTIONS
Welcome to our frequently asked questions section ! Here you’ll find the answers to the questions we receive most frequently.
- GENERAL INFORMATION
Soplair has been in existence for 45 years and is committed to improving the comfort of users during their outdoor leisure activities and holidays. Attentive to our customers’ needs, we have adapted our craft expertise in textile design and manufacture to offer tailor-made, durable solutions for leisure vehicles and the outdoor market.
To buy our products, you can consult the Soplair dealer map to find your nearest point of sale. If you can’t find a reseller in your country, you can send us a message using the contact form.
- WARRANTY & SERVICE
You can contact the distributor from whom you purchased your product. For further support, please contact our customer service department on +33 (0)4 68 44 15 20 or use the contact form.
To ensure customer satisfaction, our products come with a 2-year guarantee, giving our customers peace of mind.
- QUALITY & MATERIALS
By implementing a rigorous policy when choosing our suppliers, we have built up a relationship of trust over time, enabling us to select very high quality raw materials, such as aluminium, steel, bamboo, etc., that match our commitment to durability and comfort.
Yes, Soplair is adopting an eco-responsible development strategy, focusing on sustainable practices that respect the environment. We select recyclable and recycled materials such as bamboo, aluminium, cardboard and paper, and design products that can be dismantled and recycled at the end of their life.
Attention to detail and the use of quality materials guarantee a top-quality result that sets us apart in the outdoor market. The cuts, seams and welds are checked at every stage of the design process by our team of highly qualified seamstresses.
- PRODUCTS
Our range includes traditional and inflatable awnings that can be fixed or free-standing and fitted to caravans, motorhomes, minivans and vans. Made from high-quality frames and fabric, Soplair awnings meet the needs of every user in terms of length of stay, weather conditions, practicality and the need for extra living space. Visit our awning pages and take a 360° tour.
To maintain your awning, clean it regularly with warm soapy water and a soft brush. Before storing, make sure it is clean, dry and well folded. Store it in a dry, well-ventilated place away from rodents. Apply a waterproofing product to protect it from the elements and prolong its life.
The technique for finding the right awning size for your caravan is actually quite simple. To do this, we’ve created a document to help you visualise how to measure the development of your caravan.
If you can’t find the model of your leisure vehicle in the list of compatible vehicles, we encourage you to make a request using our contact form, indicating your requirements.
At Soplair, we offer a wide range of armchairs, tables, storage units and kitchen furniture made from robust, lightweight materials such as bamboo and aluminium. Thanks to the easy-care 3D Mesh fabric, you’ll enjoy unrivalled breathability and comfort.
- OTHER QUESTIONS
If this is the case, please do not hesitate to contact us:
- By phone: +33 (0)4 68 44 15 20
- Using the contact form: Click here
- Contact one of our distributors: Click here